Business Language To Go

            Hello, dear Lyudmila Vladimirovna, my colleagues and other readers of the Blog. I want to complain that I have some difficulties with a choice of BBC news, these news don’t correspond to topics which was given to us. So, I have listened to an audio record from BBC Learning English site (the topic is «communication»). Here is the reference: http://www.bbc.co.uk/worldservice/learningenglish/general/talkaboutenglish/2009/02/090211_tae_bltg.shtml      (Part 10).

            I have chosen this audio record because the theme «Business Language To Go» is really interesting and will be very useful to all of us at communication with colleagues, clients, heads and so on in the future.

            When I had listened the record the first time I understood approximately 90 % of all information. The difficulty was constituted by separate phrases of the first girl-manager speaking by phone, because of her fluent speech and original accent. Also it was hard to understand the men in the second and the women in the 4^th dialogues (possible it is because of the muffled sound).

            At the second listening I have paid attention to these three dialogues and have understood everything about the girl-manager and everything that was said by the man. I can say that only about 2-3 % of all audio record was difficult for understanding for me (it was difficult to sort out fluent English speech through the sound of audioplayer).

            In the beginning of the record it is told how important to be able to communicate with "difficult" clients. The men on this tape David (if I am not mistaken in his name) results expression as an example that «the client is always right» and that it is necessary to remember about it even if this client is malicious or in a stressful condition. So, for this purpose it is shown some situations and paid attention to correct choice of words and language. In the first dialogue the unsatisfied woman is calling to the travel agency and telling her problem. In this situation it is accented attention to phrases «would you like», «I understand» and so on. The worker of the travel agency is trying to look on the situation from the calling women’s point of view. "It is very important to apologize in every similar situation" - says David.

            Also it is told about the importance to say «we’ll do everything we can» during conversation with the client (dialogue «№2» about the problem with delivery). It is very important to try to persuade the aggressive client that there is no sense to be angry and that you want to help her/him (I’ll take your point etc).

            In my opinion, this audio record was easy enough for listening, but useful in point of improving the colloquial skills.

             Thanks for attention.